Privacy Policy for DocPro

1.1. Personally Identifiable Information (PII)

1. Full Name
2. Contact Information (Email Address, Phone Number)
3. Address (if provided by the user)
4. Login Credentials (For registered users only)

1.2. Health-Related Information (Protected Health Information - PHI)

1. Patient Demographics (Name, DOB, Gender, Insurance Information)
2. Diagnosis and Treatment Details
3. Prescriptions and Medications
4. Lab Results and Imaging Reports
5. Clinical Notes, Progress Notes, and Medical History
6. Referral and Consult Notes

1.3. Communication and SMS Information

1. Mobile phone numbers and SMS opt-in status (collected only with explicit consent)
2. Opt-in and opt-out records for SMS messaging
3. Logs of SMS messages sent for appointment scheduling, reminders, lab notifications, and billing updates
4. Consent information related to SMS communications

1.4. Automatically Collected Information

1. Device Information (IP Address, Browser Type, Device Type)
2. Log Data (Access Time, Pages Visited, Interaction with Website/Portal)
3. Cookies and Tracking Data (used for authentication and security purposes)

2.1. Healthcare Operations and Services

1. Secure patient data management within HIPAA-compliant standards
2. AI-powered medical charting and documentation assistance
3. Managing referrals, insurance eligibility, and medical claims
4. Seamless electronic health record (EHR) integration

2.2. Communication and Notifications

1. SMS and email notifications for appointment reminders, post-visit instructions, billing updates, and lab results
2. Provider-to-patient communication for medical consultations and follow-ups
3. Notifications regarding updates to our services

2.3. Compliance with Legal and Regulatory Requirements

1. Ensuring adherence to HIPAA and state healthcare privacy laws
2. Maintaining logs and documentation for regulatory audits
3. Preventing fraud, abuse, and unauthorized access to patient data

3.1. Strict Non-Disclosure Policy

We do not share, sell, rent, or disclose your personal information, including your phone number or any other details, with any third party under any circumstances. Your data remains strictly confidential and is not shared for marketing, analytics, or any other purpose.

3.2. Legal Compliance

We may disclose your personal information only if legally required by a valid request from a government authority (such as a court order or regulatory agency request). In such cases, we comply strictly with applicable laws and ensure the request is legally binding before disclosing any information.

3.3. Business Continuity

In the event of a merger, acquisition, or asset sale, we will ensure that your personal information remains protected under the same confidentiality standards. If a transfer is necessary, we will notify you in advance and provide details on how your information will be handled.

4.1. SMS Messaging Policy

By opting into SMS services, you consent to receive healthcare-related messages, including:

1. Appointment scheduling and reminders
2. Post-visit follow-ups and lab notifications
3. Insurance and billing updates
4. No promotional or marketing messages will be sent

Message frequency varies based on account activity. Message and data rates may apply.

4.2. Opt-In and Opt-Out Policy

Opt-In Methods: You may opt in to receive SMS messages from DocPro through any of the following methods:

1. Checking the SMS consent box on our contact or demo request form at https://doc.pro/contact
2. Providing written consent on patient intake or registration forms at the practice
3. Submitting a signed authorization form provided by your healthcare provider

The SMS consent checkbox on our website is unchecked by default and is never bundled with other agreements. Consent to receive SMS messages is not a condition of purchasing any product or service.

Message Types and Frequency: After opting in, you may receive SMS messages related to appointment scheduling, appointment reminders, post-visit follow-ups, lab result notifications, insurance updates, and billing updates. Message frequency will vary based on your account activity and interactions with our services. Message and data rates may apply.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any SMS message you receive from us. After replying STOP, you will receive a one-time confirmation message verifying that you have been unsubscribed, and you will not receive any further SMS messages from DocPro unless you opt in again.

Help: For assistance, reply HELP to any SMS message, email us at [email protected], or call +1 (347) 354-3546.

4.3. SMS Consent and Data Sharing Restrictions

1. SMS opt-in data and consent information are never shared with third parties or affiliates for marketing or promotional purposes under any circumstances
2. Mobile phone numbers collected for SMS purposes are not sold, rented, or disclosed to any third party
3. All SMS messages are transmitted via TCR-registered, carrier-compliant systems
4. We adhere to the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable state and federal regulations
5. This SMS program complies with The Campaign Registry (TCR) and 10DLC requirements

5.1. Security Safeguards

1. Encryption: All patient data is encrypted in transit and at rest
2. Access Controls: Role-based access ensures that only authorized personnel can access PHI
3. Audit Logs: Every access and modification to patient records is logged
4. Two-Factor Authentication (2FA): Required for accessing sensitive information

5.2. Breach Notification

In the event of a data breach involving PHI, we will notify affected individuals and relevant authorities as required by the HIPAA Breach Notification Rule.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

If you have questions about this Privacy Policy, your data, or our SMS program, please contact us:

DocPro Health Inc.
101-15 Metropolitan Ave, Forest Hills, NY 11375
Email: [email protected]
Phone: +1 (347) 354-3546